Roadside breakdown guide
What to do when your car breaks down on the road
Start with your safety and the safety of people around you, then collect the details that help a dispatcher and driver understand the location and vehicle condition. Every situation is different; do not take a step that exposes you to traffic or an unstable vehicle.
For injuries, fire, or immediate danger, follow official instructions and contact the appropriate emergency authorities before arranging transport.
Move to a safer position when possible
If the vehicle can move and doing so will not increase the danger, leave an active traffic lane for a shoulder or clearer location. Do not move an unsafe vehicle or cross a high-speed road on foot to reach another position.
Warn other road users
Turn on the hazard lights and keep a safe distance from moving traffic. Use any available warning device only when it can be placed without standing in a dangerous lane. Avoid waiting directly in front of or behind an exposed vehicle.
Share a precise location
- Send an openable map link or coordinates
- State the direction of travel and nearest exit or clear landmark
- Explain if the vehicle is in a tunnel, car park, or side road
- Mention any gate, height, or access-space restriction
Describe the vehicle and condition
- Vehicle type and approximate model
- Whether it starts and whether steering and wheels can move
- Visible damage, leaks, or unsecured parts
- Whether the vehicle is low, loaded, or difficult to access
Photograph existing damage from a safe position
When safe, take clear photos of existing damage, the vehicle, and its position before loading. Do not stand in traffic or publish plates, faces, or a private tracking link; share images only through the approved request channel.
Prepare the pickup and destination
Confirm the vehicle pickup and requested destination, such as a workshop, home, or delivery point. Prepare the key, remove valuables, and tell the dispatcher in advance about locked wheels or restricted access.
Avoid unsafe roadside behavior
- Do not repair the vehicle in an active lane
- Do not stand between the vehicle and a barrier or another vehicle
- Do not stand in front of a vehicle that could move or roll
- Do not approve an unsuitable loading method before explaining the condition
When should authorities be contacted?
Contact the police, Civil Defence, or appropriate emergency service for an injury, fire, serious leak, collision blocking the road, or danger you cannot control. This guide is general information and is not a legal guarantee or a substitute for authority instructions.
Track your tow
Follow your tow through a private link
After an eligible tow is confirmed, a private link can show the request status, available driver location, and trip updates through completion. Customer tracking links are private and are not published as search pages.
- 1Step-by-step request status
- 2Driver location when updates are available
- 3An ETA that adjusts with the route
- 4Private browser access with no app installation
Transparency
General guidance with clear limits
This guide helps customers organize immediate steps and request information. It does not determine legal responsibility or whether a vehicle is safe to drive. Official authority and qualified safety instructions always take priority.
Wanneesh
Is the vehicle now in a safe position?
Share the pickup, destination, vehicle type, and condition with the Wanneesh dispatcher to confirm what can be coordinated, availability, and price.